AccuImage, LLC Support

AccuImage, LLC supports our custom programs while our customers maintain support contracts with us. This support may be affected by 3rd party programs our programs are dependent on, including but not limited to operating systems and web browsers.

AccuImage, LLC provides best-effort support for the software we resell after it is past the manufacturers' end of support dates. Customers who maintain software that has reached end of support will not receive hotfixes, patches, or other forms of support that must be obtained from the software manufacturer.

As our technology partners announce End of Support dates for the software AccuImage, LLC supports, we post those dates here for our customers.
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Kofax

Dates below are subject to change by Kofax
Kofax supports the most current Major Release and the previous Major Release of any product at any one time.

Kofax Capture 11.0

is currently supported.

Kofax Capture 10.2

reached end of Primary Support on February 27, 2019.
Limited Support is available until January 2020.

Kofax Capture 10.1

reached end of Primary Support on October 19, 2017.
Extended Support is available until August 19, 2020.

Kofax Capture 10.0

reached end of Primary Support on October 19, 2017.
Extended Support is available until August 19, 2020.

Kofax Capture 9.x

reached end of Primary Support on October 19, 2017.
Extended Support is available until October 19, 2018.

Kofax Transformation Modules 6.2

is currently supported until May 18, 2020.

Kofax Transformation Modules 6.1

reached end of Primary Support on July 20, 2018.
Extended Support is available until July 20, 2019.

Kofax Transformation Modules 6.0

reached end of Primary Support on October 19, 2017.
Extended Support was available until October 19, 2018.

Kofax Transformation Modules 5.x

is currently supported.

Kofax Transformation Modules 4.x

reached end of support July 26, 2014.

Kofax Transformation Modules 3.5

reached end of support May 21, 2011.
 

OpenText

Dates below are subject to change by OpenText (Dell EMC)

OpenText's ApplicationXtender Suite includes the following products:
ApplicationXtender Desktop, ApplicationXtender Web, ApplicationXtender Reports Management, ApplicationXtender Media Distribution,
ApplicationXtender Web Services, ApplicationXtender xPlore, K2 Server for ApplicationXtender, and ApplicationXtender Workflow Manager.

AppXtender Suite 16.3

is supported until December 2021.
Extended Support is available until December 2024.

AppXtender Suite 8.1 SP1

is supported until July 2019.
Extended Support is available until June 2021.

AppXtender Suite 7.0

is supported until January 31, 2017.
Extended Support is available until January 31, 2019.

AppXtender Suite 8.1

is supported until July 2019
Extended Support is available until June 2021.

AppXtender Suite 8.0

reached end of Primary Support on November 2018.
Extended Support is available until October 2020.

AppXtender Suite 7.0 SP1

reached end of Primary Support on February 2018.
Extended Support is available until January 2020.

AppXtender Suite 7.0

reached end of Primary Support on February 2017.
Extended Support was available until January 2019.

AppXtender Suite 6.5 SP2

reached end of Primary Support on June 30, 2015.
Extended Support was available until June 30, 2017.

AppXtender Suite 6.5

reached end of Primary Support on April 30, 2013.
Extended Support was available until April 30, 2015.

AppXtender Suite 6.5 & Older

All versions of AppXtender prior to 6.5 are no longer supported.

Documentum xPlore 16.4

is supported until February 2023.
Extended Support is available until February 2025.

Documentum xPlore 1.6

is supported until December 2020.
Extended Support is available until November 2023.

PsiGen

Dates below are subject to change by PsiGen.
PsiGen supports two major releases back.

PSIsafe software version 11.2

and higher are currently supported.
 
This page was last updated on April 1, 2019.