The Metropolitan Government of Nashville & Davidson County uses AccuImage’s ApplicationXtender system for document management. As most of their documents are a matter of public record, Metro Government decided it would be more efficient to empower the public to retrieve their own documents rather than utilize internal manpower fulfilling these requests for documents. The process needed to be simple enough for the average citizen to easily use and also had to accommodate a variety of operating systems and web browsers since Metro Government had no control over the public users’ computers.
AccuImage was tasked with custom development of a system that would fulfill this need for Metro Government, and the solution we provided is now called ePAV. Our software uses the existing ApplicationXtender document repository as a backend, so the data available in our ePAV system is always the most current data in their Imaging System. While Metro Government stores documents in the AppXtender system in a variety of formats (TIF, JPG, DOC, XLS, PDF, etc.), our ePAV system converts each document to a standard PDF file when a public user requests it, ensuring that users can easily open and read the document with a free version of Adobe Reader rather than needing to install the programs associated with the original file types. Users can either print the document or download the digital copy of the document, whichever is their preference.
Users enter search criteria to a web page, which is then passed to our ePAV processing server, where the request is parsed and submitted to the AppXtender database and fulfilled. Because the search interface is a simple web form, Metropolitan Government of Nashville has complete control over the look and feel of the front-end interface that is presented to their public customers. This allows for them to change the web page’s look, content, and more without need to engage AccuImage’s development team when cosmetic changes are necessary for the web page interface.
The Metropolitan Government of Nashville & Davidson County has recently announced the two latest departments to go online in our ePAV system, and you can read it in their news article here: http://www.nashville.gov/News-Media/News-Article/ID/4136/New-Metro-Contract-Search-Tools. The Metro article also provides links to two of their departments live ePAV pages.